Issue with number of transactions

Describe the problem:
I recently upgraded my Koinly account as my transaction volume tipped into the next threshold level.
Tax year 2023-2024 is showing 2739 transactions, 1556 deposits, 288 withdrawals, 148 trades and 43 transfers. Yet when I go to download the tax report it states I have 23,004 billable transactions.

It’s especially strange as I haven’t made any transactions on any of my wallets since upgrading a few weeks ago so I’m a bit confused how this all tallies

Which exchange/wallet is this regarding?
This is a Koinly report issue as opposed to a specific exchange/wallet

How did you import data into this wallet?
N/A

What have you tried to fix this so far?
N/A

Hi @Alastair_Preacher

I see that you’ve contacted our support team, and your case is currently being handled.

For other users experiencing transaction limit issues, please refer to the article below, as it addresses many of your questions.

How pricing works on Koinly

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