Daily sync is not working

Describe the problem:
I paid for the daily sync function for this year. The feature is not working for ETH wallets, side chain wallets, and some exchanges (Coinbase pro, Bittrex, etc.)

Which exchange/wallet is this regarding?
ETH wallets, side chain wallets, and some exchanges (Coinbase pro, Bittrex, etc.)

How did you import data into this wallet?
Auto Sync

What have you tried to fix this so far?
Emailed support@koinly.io on Jan 9th, 2021. No replies yet.

I would like a refund on the feature add-on if it doesn’t work consistently.

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