Describe the problem:
Auto sync of wallets does not work first time.
Which exchange/wallet is this regarding?
Any wallet needing syncing
How did you import data into this wallet?
API
What have you tried to fix this so far? I keep pressing green button until it works. Takes about a dozen times
I’m seeing the same problem. It’s frustrating. It’s a shame.
Hello,
Yes, there seemed to be many issues this morning due to the turmoil in the markets and on the exchanges. It seems to be clearing up now. I tested the syncing on Koinly 5 minutes ago and I haven’t seen any other issues, so you should be good to go.
Regards,
Anakin
Good to have you Anakin
@BSOv Glad to help. We’ve hired more staff to assist the team so we can properly handle customer service requests in a timely manner. The Koinly team truly cares about the community and we’re here for you, we just needed to sort out our staffing issues quickly. So anything you need now, just holler.
Regards,
Anakin
Hi @Anakin_Koinly and team,
Help. Binance (UK) doesn’t appear to be syncing. It worked until April 26th or so and then nothing, it says it is syncing but doesn’t find any of my more recent trades and purchases. It is missing some of the alt currencies I bought in the last few days. And the error message “Some of your balances on Koinly do not match the balances reported by the API.” is only talking about the 3 currencies I had prior to the syncing stopping importing data. Can Koinly help?
Hello,
Sorry for the delay, we’re swamped and slowly catching up with tickets and forum posts. For this issue, we’ll need to take a look at your account so please log a ticket and we’ll help you sort it out.
Kind regards,
Anakin
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