XIO value not shown correctly in dashboard

Koinly Support
1

Describe the problem:
Purchased XIO but the market value is shown as zero on the dashboard. Markets section of Koinly shows an entry for XIO so it seems the dashboard can’t link my holdings with this market value. The XIO icon on my dashboard is missing as well also suggesting failure to link my holding to the coin on the markets section.

Which exchange/wallet is this regarding?
MetaMask

How did you import data into this wallet?
API

What have you tried to fix this so far?
None but may do manual entry until fixed

2

Hi, please PM your metamask public address so we can look into this.

3

Thanks Koinly Support.

MetaMask public address:
0xefFF92B7B9…302757997

4

Thanks, I have edited out the address

5

Thanks again. Forum UI told me I wasn’t allowed to send you a PM.

6

Odd we will look into this too.

7

Hi,

A bit more info for you:

I added a manual transaction as a temporary fix so the dashboard showed the coin and value of my holding.

This was working ok until just now. For the manaual transaction the dashboard now shows the number of coins held as zero and hence zero value. However the portfolio total value at the top of the dashboard correctly includes an amount relating to the XIO coins.

The original API entry from MetaMask is still there and showing the correct number of coins but with zero market value.

Hope this helps with your investigation