Tangem wallet sync doesn't update NEAR protocol balance

Koinly Support
1

Describe the problem:
Connects to API and gets data on transactions but does no show correct balance.

Which exchange/wallet is this regarding?
Tangem wallet

How did you import data into this wallet?
Tried sync via API and manual import.

What have you tried to fix this so far?
Tried to delete and add account several times. Sometimes works initially but then shows zero balance next time it syncs.

Wallet: NEAR (NEAR)
Transactions: 1
Imported with: API

  1. No crypto withdrawals found
  2. No trades found
  3. This API has certain limitations:
2

Hi @michael_leese

Would you share your NEAR public address so that I can investigate that?