Pending Withdrawl on Gemini

Koinly Support
1

Describe the problem:
I am getting this error: “GUSD balance does not match what you actually have on the wallet.” I am waiting for my money to be withdrawn from the platform pending bankruptcy proceedings, but it is still on the platform, so should not count as a withdrawl

Which exchange/wallet is this regarding?
Gemini

How did you import data into this wallet?
API

What have you tried to fix this so far?
Resync from the beginning

2

Having the same problem did you figured it out?

3

Hey @spectacularrainfall,

So we can have a closer look into your wallet, can you please email us on support@koinly.io? We’ll then be able to analyze where the discrepancy might be coming from.

In the meantime, these articles might be helpful:

https://help.koinly.io/en/articles/3663390-my-wallet-balances-on-koinly-are-not-correct
https://help.koinly.io/en/articles/3663398-xyz-balance-does-not-match-what-you-actually-have-on-the-wallet