Calculated balance for GUSD is 7.81 and reported balance is 0. The wallet is Gemini

Describe the problem:
Calculated balance for GUSD is 7.81 and reported balance is 0.

Which exchange/wallet is this regarding?

Gemini.

How did you import data into this wallet?
API and CSV

What have you tried to fix this so far?
Deleting the wallet and using a new API. Uploading CSVs.

The GUSD is from Earn through Gemini. It’s a reward. I got this from Gemini regarding the GUSD Gemini Earn Updates

“This page aims to bring as much transparency as possible to the process of finding a resolution for all Earn users to redeem their assets. We will update this page on Friday of each week until a resolution has been reached. Returning your assets is our highest priority and we are operating with the utmost urgency.”

Which balance is correct, reported or calculated?