Describe the problem:
So Kucoin made changes to what was previously known as Pool-X on 12-22-2021 and now its called the Financial Account. I get rewards or Interest by holding coins there and when I synced my Kucoin account at Koinly what happens is that all the reward transactions show up till 12-22-2021. So basically the day Kucoins upgrade happened Koinly stops syncing the data from the Kucoin Financial Account.
Also on Koinly its shows my balance for coins I have in the Financial account as 0 and im shown an exclamation mark with a hover message that says…
“Some of your calculated balances do not match the balances reported by the API. The differences are listed below”
When I look at the “activity” or transaction history of my Financial account on Kucoin I see that on 12-22-2021, the day of the upgrade there is a transaction labeled “Transfer-in” for the exact amount that Koinly says is the difference when it complains about the calculated balances.
I think Kucoin moved all the coins in an internal transfer from Pool-X to the Financial Account hence the “Transfer-In” Label.
Which exchange/wallet is this regarding?
How did you import data into this wallet?
What have you tried to fix this so far?
I requested the full csv file for the entire history of my transaction from Kucoin and tried to sync with that and its worse. The rewards transaction don’t show at all. And the balance is still incorrect except this time it shows the balance from before I started earning rewards instead of showing 0.
From my view point its fairly obvious that Kucoin broke the Koinly Integration when they made changes on 12-22-2021 and since that day the balance for what was known as Pool-X but renamed to the Financial Account now shows 0 and rewards stop syncing after 12-21-2021. (the day before the upgrade at Kucoin)