Gateio uses hot wallet that doesn't sync with API

Describe the problem:
Gateio uses a separate hot wallet from the actual owner address and it’s causing missing trades, missing tokens, missing transfer, and missing deposit/withdrawl.

Which exchange/wallet is this regarding?
This exchange is Gate.io

How did you import data into this wallet?
I synced using API. When that didn’t work, I uploaded CSV (which also didn’t work.)

What have you tried to fix this so far?
I tried to separately upload CSV and trades manually, but it also isn’t working properly.

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