Cant log in to the webpage

Koinly Support
1

Cant Log in on api.koily.ii desktop ,its stuck on check connection is secure ,Ive reset modem router used 3 different browsers with cache cleared ,same

2

Hi @vandazum,

Thanks for reaching out.

There are a few things that you can try to solve this:

  1. Login through https://api.koinly.io/cf, this should clear the Cloudflare cache, browser’s cache, and any cookies.

  2. Try a different browser (which you already have).

  3. Turn off your VPN if you have one on.

If you have taken these steps and you are still experiencing issues logging in, then contact us at support@koinly.io and we will take it from there. :slightly_smiling_face:

3

Hi.I connected support and it magically started to work again .:slight_smile: