Can't get Cardano ADA on Ledger to Autosync?

Describe the problem:
I can’t seem to get my Ada / Cardano on Ledger to import.

Which exchange/wallet is this regarding?
Cardano (Ada) on a Ledger

How did you import data into this wallet?
Autosync
I’ve tried both the address from the ledger app, and the xpub from settings > advanced logs in the Ledger app.

What have you tried to fix this so far?
In the Koinly android app I’ve tried both editing the address, and deleting and re-importing the wallet.

When I used the wallet address the error message says the wallet is empty
When I used the Xpub the error message says Invalid Cardano Address

But both ways the troubleshooter says to tell you:


Wallet: undefined undefined
Transactions: undefined
Inported with CSV

Even though it’s set to autosync and didn’t use csv

Hi @Kate1

Thanks for reaching out! :wave:t2:

We’ll probably need to take a look at your account for this one. Please can you open a request there and then let me know the ticket number:

https://support.koinly.io/hc/en-us/requests/new

Thanks. :blush:

Ticket number 45849.

Perfect, thanks Kate!

One of the team will reply as soon as possible. :blush: