API Related Issues - Update

Announcements
1

Hey Guys,

We are looking at improving the way we handle API-related issues. At present, it’s not practical to open up a new forum post each time an API connection is not working.

The best and fastest way to get help in this situation would be to open a ticket with our support team on support@koinly.io or use the LiveChat function.

Some of the reasons why posting on the forums is not an effective method, is because our tech team need access to your account and wallet to a) reproduce the issue and b) troubleshoot further and carry out QA checks.

When you log an API issue via email, our support team escalates the ticket to our devs who then collect all the necessary info and then look to implement a fix. We will of course be getting better and pro-actively letting you guys know of known wallet issues.

Feedback is always welcome, we want to serve you guys better!

Best,
Ali :rocket:

11 Likes
Crypto.org chain api error
Unable to sync from Binance
Can i convert fiat money into an asset class in koinly?
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Any solutions on ex Binance csv issues?
Koinly showing my busd @ $7923 which is completely wrong. My balance is $0.53.

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7

I emailed several days ago with the same issue and have sent two follow-up emails and am still waiting for a reply other than the receipt with the ticket number.

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8

Hey @Night_Blue ,

Can you please post the ID number of your ticket here? I’ll then see if I can prioritize it for you.

Please keep in mind we are currently dealing with longer response times, but are working hard to get back to every client within a reasonable period.

Best,

Mathias

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Hi Mathias,

As requested, here is the original ticket number copied and pasted from Koinly support’s email to me last week.

“Your request (12688) has been received and is being reviewed by our support staff.”

Thanks for your prompt replies. Most appreciative.

Niki

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10

Thanks @Night_Blue

I checked the ticket, and the latest message was sent by my colleague Konstantinos - did you receive this? I have also pasted it to you as a DM.

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11

Benim bu yapdigim islemimi nasip appi sorununy gidirerak nasil ele alabilerim

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API is currently down Crypto.org and Cosmos wallets
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I would like to express my gratitude to Bsb Forensic for their exceptional assistance in recovering my funds from a forex broker. Their expertise and professionalism in navigating the complex process were truly commendable. Through their guidance and relentless efforts, I was able to successfully retrieve my funds, providing me with much-needed relief. I highly recommend BsbForensic. com, to anyone facing similar challenges, as their dedication and commitment to helping clients are truly impressive. Thank you, Bsb Forensic, for your invaluable support in resolving this matter.

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Api error is occurring for CoinEx. Please resolve.

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Hi @Ben_Heller

The issue has been reported to the devs. please upvote the link below to receive updates on the case:

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API error on Binance. Please resolve.
The systems report that ‘The request has an Invalid parameter – 403004 (400)’

1 Like
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Hi @Thommas

We don’t currently have any issues with Binance API. Please recreate your wallet following the instructions in the guide below and if the issue persists, please reach out to our support team via the in-app chat.

https://koinly.io/integrations/binance/

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I’ve been uploading CSV files to River for months without problem. Now it’s rejecting every time I try it. I tried everything on your links and video that offer help. Nothing is working . Please help.

Scott M

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Hi @S_M3

The platform may have changed their file formats.

Please reach out to our support team via the in-app chat to have a closer look. Please share the raw, unopened file in the chat.

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KuCoin has recently migrated their Australian users to an Australian server. Please see KuCoin Au website for more API information. I cant paste link here.

Due to this change, the API sync is broken. I even tried recreating a new API key but it didn’t work as the address is wrong. Could you please look into this?