Unable to open dashboard and tax reports page

Koinly Support
#1

I encountered this error in dashboard and tax report:
Oops, something went wrong…
Cannot read properties of undefined (reading ‘length’).

I click reload button, but nothing happened.

2 Likes
#5

exactly same problem…
Please help

#6

Hi Massimiliano,
DId you get any chance to solve the issue? i have the same problem.
thanks

#2

Hey :wave:

This was a temporary bug which has now been fixed - please reload the page and post in here if the issue remains :+1:

#3

I am still getting this issue on chrome / macOS 13

1 Like
#4

@Joseph_Goss Please open a support ticket so we can provide some further troubleshooting steps :+1: mb

[email protected]

#7

@Arnault_Sablier Please open a support ticket on [email protected] - this thread is being closed!

#8

It would be great to share the solution here so we can all enjoy

#9

@Arnault_Sablier Unfortunately, it would not be productive to share generic steps forum-wide as they vary for each user.

The best / quickest way to resolve this is to get in touch and log the issue with our tech team. :+1:

#10

This topic was automatically closed 3 hours after the last reply. New replies are no longer allowed.