Thanks for bringing this to our attention - may I ask if you have referred to our article regarding merging?
If that wasn’t helpful, may I ask if the transactions you are trying to merge, are they “Send”/“Deposit” or have they a label applied to them?
Sometimes, you need to remove the label to revert the transaction to its original state, and then merge them together.
Having said that, each case is unique! So I would invite you to get in touch with us on support@koinly.io so we can troubleshoot further. Be sure to mention this thread in your message!
Yes I read the article but still run into a problem… Cardano can include many token exchanges into one UTXO payment so if for instance, I purchase three NFT’s with one value of ADA, I get sent the three tokens plus a small value of the ADA as part of the same transaction.
I’ve managed to merge a few of these but sometimes run into problems and I don’t know how to account for this in the software.