Unable to download paid for tax report

[rob777]

Describe the problem:

My account history shows payment for 2020, but I am unable to download tax forms. It tells me I must purchase one. I already have.

Which exchange/wallet is this regarding?

This is regarding Koinly

How did you import data into this wallet?

N/A

What have you tried to fix this so far?

This is on your end. Please fix it.

[Ali_Koinly]

Hello,

Sorry for the delay, are you still experiencing this issue?

For account-related queries, the fastest way to get help would be via email or livechat.

If you still need help with this, please get in touch using one of the above methods and we can investigate further for you!

Best,
Ali