Payment and Report download issue

Hi i paid for paid service to download my ato reports etc. Payment was successful but still when i try to download my report. It shows error

The exchange api i have used is coinspot (australian crypto exchange)

Hi @Sumit_Sharma

If you are using the app, would you delete and reinstall the app, as the issue might be with the app version? If you cannot generate reports on the website either, please reach out to our support team via the in-app chat.