New Kucoin CSV files not supported

Koinly Support
1

Describe the problem:
Hi, Kucoin has a new way of exporting account’s transaction history files, accessible through your account in Export History. This allows to export the last 2 years of history including everything such as deposits/withdrawals, spot trading, margin trading, …
I tried to import these files on Koinly but first of all not all file format were accepted (deposits/withdrawals failed to import) and secondly the final balance was way off. Granted it was missing some files but even then the numbers were too big.

I’ve also contacted the support team to request my full transaction history but they now point you towards that new export process instead of giving you the files directly.

Could Koinly please support this new format ?

Which exchange/wallet is this regarding?
Kucoin

How did you import data into this wallet?
CSV import

What have you tried to fix this so far?
/

2

I have nothing but problems with Kucoin myself. I try API and there are a million missing transactions, and I try CSV uploads, etc. In addition, when I follow the directions to export history it won’t upload to Koinly. The only way I get information is download from Account History, but that’s not the Spot Trade History, etc. etc.

I hope someone answers your questions!

3

Hi!

You should open a support ticket via the Messenger application when logged into Koinly, or send am email to support@koinly.io

Remember to attach the file so the team can help update the mappers!