Logout issues - session timeout

I’m facing persistent logout issues where I have to repeatedly log in after periods of inactivity, receiving error messages such as ‘session timeout’ or ‘token limitation’. This occurs across all browsers (both mobile and desktop) and on mobile apps (Android and iOS).Clearing cookies and cache doesn’t resolve the issue, and more users have reported similar problems since 2021. Please address this.

Hi @Viktar_Kalesnikau,

This could be due our security platform, Cloudflare, being a bit overzealous and kicking you out of your account. Would you please reach out to our Support Team to look into this?