Koinly not recognising these from Coinspot

Koinly Support
1

Wallet: CoinSpot (CoinSpot)
Transactions: 619
Imported with: API

  1. No airdrops/forks found
  2. API does not allow access to: Bonuses
    ---- Signup and other bonuses are not synced so you need to add those manually.
  3. 14 transactions are missing purchase history
    ---- Missing 2247637.155126 BTT between 2021-09-23 05:46:07 UTC and 2021-10-27 10:29:00 UTC
    ---- Missing 5.99999953 XRP between 2021-10-31 19:23:00 UTC and 2021-12-05 00:38:00 UTC
    ---- Missing 2.0 KSM between 2021-01-18 02:28:34 UTC and 2021-01-18 13:28:00 UTC
    ---- Missing 2245081517.9722726 BTT between 2022-06-15 22:34:35 UTC and 2022-06-16 08:34:00 UTC
    ---- Missing 170.00000001 TFUEL on 2021-08-31 16:07:00 UTC
    ---- Missing 0.00073484 BTC between 2021-04-07 06:21:35 UTC and 2021-04-07 16:21:00 UTC

Which exchange/wallet is this regarding? coinspot

*How did you import data into this wallet?

I have imported from sync and from files. I need help :tired_face:

2

Heyo there !

Some exchange’s data can sometimes be a bit tricky and have their quirks.

For Coinspot, I would suggest deleting the wallet you have now and start clean with 2 different Coinspot wallets. Once that you will sync via the API method, and the other via CSV, we will use both to troubleshoot and find the best solution for you.

Here is a guide for both How to Connect CoinSpot and Koinly

Once that is done get in touch with us via email ( support@koinly.io ) and we will be able to have someone look into your account and help :slight_smile:

Cheers!