Helium sync max execution time exceeded

Koinly Support
1

Describe the problem:

I got the error “API Error: max execution time exceeded, try syncing again” when I try to sync my Helium wallet.

Which exchange/wallet is this regarding?

Helium

How did you import data into this wallet?

From the API, with my wallet UID

What have you tried to fix this so far?

I tried to retry the process

Details

Wallet: Helium (Helium (HNT))
Transactions: 11934
Imported with: API

  1. max execution time exceeded, try syncing again
  2. No airdrops/forks found
  3. No trades found
  4. 32 transactions are missing purchase history
    ---- Missing 4398.79962442 HNT between 2020-11-28 11:34:09 UTC and 2021-05-30 09:49:56 UTC
2

Hey @xguchxcwgvfn :wave:

Sorry for the delay here! Can you please try to re-sync the wallet? I can see there were similar issues reported, however our dev team have advised that this should now be resolved.

If you are still seeing this error, please contact our support team on support@koinly.io so we can troubleshoot this further with you.

Best wishes,

Ali :rocket: