Hi @bluehonour and @Miesiek_Partu,
Thank you for connecting with us about this issue!
You’re both right in that due to FTX being bankrupt, the API is no longer functioning properly. We’re hearing differing experiences from users regarding their CSV files. Some users have been able to contact the FTX customer support team to request a full transaction history, and other users have not been able to login to their accounts to download or connect with FTX support.
We implore everyone that has an FTX/FTX.US account to export their CSV files as soon as possible so that previous taxable transactions on FTX easily be accounted for in the future.
As the issue is with FTX, we’re limited with what we can do on our side. That said, we still want to provide solutions for users with or without CSV files. When you upload the CSV file into Koinly, this may resolve some of the missing purchase warnings, though manual transactions can also be added after comparing Koinly with the CSV data. Koinly will continue to accept FTX file imports.
For users that have no access to their accounts or FTX support in requesting transaction histories, we have guidance on failed exchanges here.
If anyone has an issue with importing their files, or creating a custom CSV, please connect with our support team so we can review your files.
Thank you and have an awesome day!