FTX global API fails to import spot trade purchase history, .csv trade/depost/withdraw/conversion history files fail likewise

Koinly Support
1

Describe the problem:
FTX global API fails to import spot trade purchase history for 2021-2022, downloaded .csv trade/deposit/withdraw history files fail likewise.

Which exchange/wallet is this regarding?
FTX global

How did you import data into this wallet?
multiple attempts and reattempts using .API autosync, deleted and reformatted both API code and FTX wallet on koinly multiple times, .CSV trade, deposit, withdraw, conversion file downloads

What have you tried to fix this so far?
Studied every single word in Koinly guides. Watched all the videos.
Painstaking attempts over 20 hours to reformat individual FTX .csv files to Koinly .csv templates which made the problem worse.

2

@William_Hodlen Hey there bud :wave:

Sorry, it’s taken some time to get back to you here, sincere apologies!

May I ask if in the past 3 days you managed to resolve this yourself? If not, I would like to take a look into this for you, to do that I’d need to have a 1-1 chat so I can access the account and troubleshoot.

Would you mind sending me an email on support@koinly.io, or get in touch via messenger?

Looking forward to hearing from you!

3

Hi, I emailed you on support@koinly.io. Thanks.