Dicrepancy between API and Koinly balance

Hi Guys, I get an error message that Koinly balances do not match the API balance. Specifically for some $RARE tokens that I own. I can definitely see the tokens in my ledger Metamask browser extension but for whatever reason can’t get to show up on Koinly. Pls advise

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I have the same exact problem on $RARE. Would really like for this to be fixed!