Mogli
July 23, 2020, 6:18am
1
Describe the problem:
The Dashboard reports an amount of BTC that is different from the combined total of all wallets
Which exchange/wallet is this regarding?
NA
How did you import data into this wallet?
NA
What have you tried to fix this so far?
Reconciled all transactions to ensure 100% accuracy. All correct
koinly
July 23, 2020, 6:39am
2
Go to your Transactions page and filter for any transactions labelled as Ignored. These causes issues with the dashboard balance.
Mogli
July 23, 2020, 7:01am
3
Checked for ignored transactions. There are 3 but none are for BTC so this should not be an issue
koinly
July 23, 2020, 9:39am
4
PM me your registered email address on Koinly so I can check this.
Mogli
July 24, 2020, 8:44am
5
Hmm, I figured it out.
There was a manual transaction that I had done (can’t remember why) that was the difference.
The strange thing is that the wallet reported the correct total. That is is ignored the manual transaction.
The dashboard, on the other hand, included the manual transaction.
A bug?
koinly
July 26, 2020, 7:22am
6
@Mogli What kind of manual transaction was it? Deposit/withdrawal/trade/transfer?
Mogli
July 26, 2020, 9:13am
8
Hi, I have deleted it now so not quite sure but I believe it was a Deposit