Can't change email address

Koinly Support
1

Describe the problem:
I’m unable to change my email address - I’ve entered every possible password that I have and none of them have worked!?

I only login via clicking on google - I’m not asked to enter any password / so I can only assume one of a few things 1) the password is the same as my google password (this didn’t work) 2) my password hasn’t been set in the first place 3) I need to reset my password (as opposed to 'change password ’ which presumably needs my password to do so) / how do I reset my password?

Which exchange/wallet is this regarding?
N/A

How did you import data into this wallet?
N/A

What have you tried to fix this so far?

All my possible passwords

2

Hi,

In order to do this, you will first need to unlink your account from the Google auth.
You can do this by logging out and clicking on the ‘Forgot password’ link on the login page.
After you have reset your password, you can log in with the email/password instead of Google and you should then be able to use this feature.

Best regards,
Petur

1 Like
3

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.