Describe the problem:
I can’t log into my account–I guess I must have used a wrong email address. I was able to import most of my accounts and saw the transaction, than proceeded to buy the $179 plan. When I tried to relog into my account, it does not recognize any of my email addresses, and I never received any receipt or announcement from you. All I have is the CC proof that I paid for the plan. What do I do?
Which exchange/wallet is this regarding?
Exchanges are not the problem; I can’t log back into Koinly.
How did you import data into this wallet?
n/a
What have you tried to fix this so far?
Tried all my email addresses (a few times), tried to use the “forgot password” feature, and now writing here for support.