Describe the problem:
I cannot download my report even though it says its 100% finished. The following reasons are given below:
Which exchange/wallet is this regarding?
MetaMask wallet
How did you import data into this wallet?
Synced my wallets via recommended way.
What have you tried to fix this so far?
Soft delete/restore.
Full delete and resync.
Hi @Jorge_Jorge,
Thank you for letting us know the report isn’t being sent to you after it’s been downloaded.
We also appreciate you confirming the soft delete/resync did not work for you.
Would you please connect with our support team so we can send the report your way and also investigate the remaining issues (missing transactions) with your Metamask wallet?
We’ll look forward to hearing from you, Jorge!
Have a wonderful day!
@Jorge_Jorge Hey 
How many transactions do you have?
Times can vary, especially during tax season.
As a guideline, if you have less than 5k transactions, then calculation can take up to 2-3 hours using the above method.
Any changes/syncs you make to the data after initiating a soft-delete/restore, then this will cause the calculations to restart.