Bitrue XRP/XDC swap

Describe the problem: swapped xrp to xdc a few times in 2020, download my CSV and half of my XDC coins are now XDCE in koinly even though they are all in my bitrue wallet as XDC. bitrue never offered a xrp to xdce swap that in know of

Which exchange/wallet is this regarding? Bitrue XDC

How did you import data into this wallet? CSV download, API i have been told you have to turn on “read and trade” both and I’m not that comfortable doing that so its a CSV download

What have you tried to fix this so far? tried csv download multiple times, same thing