Bitrue missing purchase history

Koinly Support
1

Describe the problem:

Wallet: Bitrue (Bitrue)
Transactions: 51
Imported with: CSV

  1. No airdrops/forks found
  2. No trades found
  3. 27 transactions are missing purchase history
    ---- Missing 476424.0 VET between 2020-05-19 02:16:00 UTC and 2020-07-31 16:42:00 UTC
    ---- Missing 16221.679616 XRP between 2020-05-23 00:06:00 UTC and 2020-07-18 12:59:00 UTC
    ---- Missing 154721.494298 ADA between 2020-06-08 11:44:00 UTC and 2020-11-12 15:21:00 UTC
    ---- Missing 40762.0 DGB on 2020-07-23 16:57:00 UTC

Which exchange/wallet is this regarding?
The issue is with Bitrue

How did you import data into this wallet?
CSV

What have you tried to fix this so far?
None of the deposits seems to come in correctly and the withdrawls should be transfers as all of them are transfered to a wallet havent sold anything yet.

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