Bitbuy wallet doesn't synchronize completely

Describe the problem:
After a sync, the wallet displays:


Wallet: Bitbuy (Bitbuy)
Transactions: XX (no need to display that here)
Imported with: API

  1. Something went wrong while syncing, try again in a few minutes or contact support.
  2. No crypto deposits found
  3. No trades found
  4. XX transactions are missing purchase history
    ---- Missing xxxxxx.xxxxxx XRP between yyyy-mm-dd hh.mm.ss UTC and yyyy-mm-dd hh.mm.ss UTC
    ---- Missing xxxxxxx.xxxxxxx XLM between yyyy-mm-dd hh.mm.ss UTC and yyyy-mm-dd hh.mm.ss UTC

Which exchange/wallet is this regarding?
Bitbuy

How did you import data into this wallet?
API sync

What have you tried to fix this so far?
I’ve tried with a public key / secret key combo that has “read only” checked or unchecked whilte generating the API keys on bitbuy

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