Unable to sync latest transactions from bitbuy via API

Describe the problem:
The latest transaction (from today) are not being picked up by Koinly

Which exchange/wallet is this regarding?
bitbuy.ca

How did you import data into this wallet?
Via API

What have you tried to fix this so far?
1/ tried to re-integrate by creating a new key
2/ tried 3 times.

I can’t tell what the error is, since there is zero information with your errors.

This what I get from your “create ticket for support” view


Wallet: Bitbuy (Bitbuy)
Transactions: 38
Imported with: API

  1. Start date is set
  2. No crypto deposits found

i tried to re-sync from the beginning. Now, none of the transactions between June 19th and Aug 18th are not being picked up at all by Koinly.