API syncing issues

Koinly Support
#1

Describe the problem:

Imported with: API

  1. [500] 500 Internal Server Error nginx
  2. 18 transactions are missing purchase history
    ---- Missing 0.02421796 BTC on 2022-04-17 20:24:36 UTC
    ---- Missing 3916.060147 ADA between 2022-01-20 03:15:04 UTC and 2022-04-21 23:08:02 UTC
    ---- Missing 2.07188608 ETH between 2021-09-26 22:01:06 UTC and 2022-02-10 20:16:04 UTC

Which exchange/wallet is this regarding?
coinbase pro

How did you import data into this wallet?
yes - it worked fine up until today - all these errors above did not exist yesterday - was just trying to sync/add today’s transactions

What have you tried to fix this so far?

have tried sync, from beginning, deleted wallet and re-added and tried a new API key, pass, secret etc

#2

tried again after several hours and sync now works! this time - was not logged in to Coinbase Pro as was before, not sure why, but maybe API won’t properly sync while logged into exchange?

#3

I’m having this issue as well for most of my API wallet. I did not have this issue before. I think the software is bugging.

#4

Hello!

Alex from Koinly here :slight_smile:

Unfortunately there’s an issue with the API, we’re looking into it and trying to get it working again ASAP!

Sorry for the inconvenience!

Best regards,
Alex

#5

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