Exchange Issues - Coinbase Exchange Sync Consistent Errors On Import

[Inmike02]

No matter what I do I keep running into the same issue with my Coinbase Exchange API sync. I receive an error on the initial import which states “To amount must be less than From_amount”. After running a few sync the error goes away, but the 808 missing transactions which never fully synced on initial import don’t ever sync.

One other use has reported this issue (Coinbase missing purchase history). I followed all the steps they tried, but the problem persists. Here is the error output from the Request Help section of the wallet details.

---

Wallet: zExchange - Coinbase (Coinbase)
Transactions: 5524
Imported with: API

1. To amount must be less than From_amount
2. No airdrops/forks found
3. 80 transactions are missing purchase history
   ---- Missing 2.13616746 BTC between 2021-04-30 05:12:02 UTC and 2023-04-04 00:23:13 UTC
   ---- Missing 146.301349 USDT on 2022-09-06 09:24:37 UTC
   ---- Missing 30.956043 ADA between 2022-06-02 02:01:06 UTC and 2022-06-03 14:26:02 UTC
   ---- Missing 0.35 RLC on 2021-05-23 23:12:56 UTC
   ---- Missing 21195.062965 USDC between 2020-12-20 01:39:30 UTC and 2022-12-29 15:43:54 UTC
   ---- Missing 11.0 FORTH on 2021-04-22 05:51:13 UTC
   ---- Missing 437779.83882048 SHIB between 2021-10-07 06:27:02 UTC and 2022-04-23 01:21:03 UTC
   ---- Missing 29.03554154 DOGE between 2021-07-01 03:50:46 UTC and 2021-07-23 04:46:22 UTC
   ---- Missing 226.91059701 SOL between 2021-06-21 22:01:52 UTC and 2022-11-10 05:02:51 UTC
   ---- Missing 8.926705 ATOM on 2021-03-04 05:48:21 UTC
   ---- Missing 26.0836699 ETH2 between 2022-08-26 01:01:25 UTC and 2023-04-03 11:22:00 UTC
   ---- Missing 617.766626 ORCA between 2022-02-05 04:28:21 UTC and 2022-08-31 16:50:17 UTC

[Ali_Koinly]

@Inmike02 hey!

Sorry to hear you’re having some difficulties with this. Have you opened a ticket via support? If not, that’s the best/fastest way to get help with API wallet issues.

Unfortunately, I cannot access your account via the forums the way our tech team can.

Coinbase is one of our flagship integrations, so any bug/issues should be resolved pretty quickly once raised.

[Inmike02]

Thanks @Ali_Koinly ! I apologize I didn’t see a way to open a support ticket from your help center. Is there a direct link to your support portal I should be using?

Thank you,
Michael

[Ali_Koinly]

hey @Inmike02, no worries

Click on the small messenger button when you are signed into Koinly, or email [email protected]

Best wishes,