I’m getting a missing purchase history and I’m at a loss. The connection of taking, in this case, ethereum and transferring it to a wallet on Hotbit and the transaction of using that ethereum to buy another coin is just not there. So this service can’t figure out just where exactly I got the ethereum I used to buy the other coin on Hotbit.
Hi, please share a screenshot of these transactions. It sounds like you havnt imported your deposits/withdrawals
I was just testing out this site to see how it worked so I could use it later, but this issue came up.
If there’s any way to download the receiving transactions from Hotbit’s side, I don’t know how and there doesn’t seem to be a clear way. Even when I try to manually put a transaction in, it tells me it already exists because a transaction with the same hash is already recorded from Myetherwallet’s records.
You can edit the MEW outgoing transactions and change them to a Transfer to your Hotbit wallet.
I just finished a two-month Back-and-forth with HotBit support and Koinly about a discrepancy between my Koinly token balance and my HotBit token balance for KAVA. HotBit supplied a total trading history which I imported into Koinly but their own trading history as shown did not show transactions sufficient to add up to the number of KAVA tokens in my HotBit Funds. I was also missing USDT I had transferred to HotBit for the express purpose of purchasing KAVA tokens. I had enteredf the trade order to purchase KAVA tokens but the trading history did not have that trade even though the number of tokens showing in my account assets on HotBit corresponded to the amount I would have owned had the trade been executed as I had ordered. So, on HotBit, I was missing USDT but had the correct number of KAVA tokens without a corresponding trade to account for how I got the KAVA. On Koinly, I was shown as having the USDT I thought I had sent and not having the KAVA tokens I thought I had bought. I pointed out the contradictions and HotBit support persisted in sending me the same trading history, saying I should “look at it carefully.” They eventually got someone else at HotBit to look at the contradictory and mutually exclusive information and “found” the missing trade. I added that manually to my HotBit wallet on Koinly and all was well. My accounts now balance on both Koinly and HotBit. HotBit support can apparently reconstruct complete trade, withdrawal, deposit, order and transfer records as far back as early 2020, if necessary. It took time and persistence but the issue was eventually resolved. HotBit does not have a functioning API but they promise they will have one “soon.”