The "Auth Token Corrupted" issue occurs too frequently

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#1

Your service is excellent and stands out among others, but it is frustrating to log in with a password and CAPTCHA each time I encounter the “Auth Token Corrupted” message. This issue occurs across all devices (iOS, Android, and website), often when switching from mobile data to Wi-Fi or when the IP address changes. Would it be possible to maintain a permanent login, at least when using “Sign in with Google”?

#2

Hi @Viktar_Kalesnikau

Thanks for reporting this. Would you reach out to our support team to look into the issue, please?

1 Like
#3

Please advise on the best method to escalate this issue to the support team, as it has persisted since 2022.

#4

@Viktar_Kalesnikau

Reach out to our support team using the in-app chat.

https://koinly.io/contact/