Describe the problem:
Cant connect with the app
Which exchange/wallet is this regarding?
Koinly android app
How did you import data into this wallet?
N/a
What have you tried to fix this so far? cleared cache ,uninstalled reinstalled says my account doesnt exist ,locked out ,captcha could be the problem
Yoda
May 11, 2022, 10:24am
2
I am having the same issue.
I cannot login with Google Account. I was logged out and it says portfolio cannot be found.
Website does work though.
Hey guys
We have received reports from a couple of users with the same issue and our developers are looking into this for you.
I will post updates in this thread for you guys as soon as I receive them, we appreciate your patience on this.
Best wishes,
Ali
After 3rd reinstall mines now going again.
@vandazum Hey
Thats good to hear!
Guys if you can all try and follow suit, try reinstalling the app a couple of times to see if this is a temporary workaround for everyone.
I will ofcourse, update you all in this thread when I get an official response from our development team
Best wishes,
Ali
bc17
May 11, 2022, 10:38pm
4
Same here… regular site works.
If it helps, I have 2 accounts on my phone. Maybe that’s part of the problem? It chooses the wrong google account to login, instead of asking us what account to use?
After the 3rd reinstall mines going now