Shakepay CSV Format Changed

Koinly Support
#1

Describe the problem:
I think that Shakepay has updated their CSV exporting based on the comparison of a couple of my transactions history CSVs. I am not having any success importing my latest transactions.

Which exchange/wallet is this regarding?
Shakepay

How did you import data into this wallet?
CSV import

What have you tried to fix this so far?
I have compared CSV files and noticed a change in column headers and some of the data included for transactions. I have tried to redownload the file from Shakepay but that hasn’t changed anything.

1 Like
#2

Same here, for past few days I cannot import either csv or xlsx files. I have contacted Shakepay :
This seems to be an issue with koinly not accepting our updated file format. Our new update accommodates a more detailed report and they’ll need to tweak some things. I would suggest reaching out to their support to get this updated on their end.

1 Like
#3

Hi guys,

We will need to update our importers to accommodate these new changes.
Could you contact us at [email protected] and attach your CSV file (or a part of it) so we can see the changes?

Best regards,
Petur

#4

Thank you. Just sent an email with the CSV.

2 Likes
#5

This is great to hear. I just sent an email asking about this. It looks like someone has sent their CSV file. Let me know if you need another and I’ll send mine along.
Thanks!

1 Like
#6

Hi All,

I was able to temporary fix this by renaming the csv header/name of Column H from [Direction] to [Credit/Debit].

#7

Thanks, ConstellationOhm
I tried that and it worked(I had to use google docs to change the cvs file)
Hopefully, Koinly will make proper changes soon

#8

Hey all,

The updated imported was delayed for a day but it has now gone live :slight_smile:

Best regards,
Petur

#9

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