Old Synthetix transactions report no price found

Koinly Support
#1

Describe the problem:
Hundreds of SNX transactions now report “No market price found for SNX on this date”

Which exchange/wallet is this regarding?
Online staking account.

How did you import data into this wallet?
Manually, but never had any problems until the last few days. All transactions are present with the correct amounts, but 99% now report that no market price was found on various dates over the years. A few transactions still have a market price.

What have you tried to fix this so far?
Nothing. Not under my control.

#2

Hi @Jerry_Craigseller

Please refer to Market prices for XYZ are missing.

#3

That wasn’t even a good try. All of these transactions USED TO HAVE market values. SNX has been listed for way longer than any of these transactions that are now reporting “no market price.” Something radically changed in the value lookup.

It is intermittent, but affects hundreds of old transactions. As an example, I can find four transactions in a row, separated by only a few days each in 2024, and one will have a market price, then the next one doesn’t, then the next one does, etc.
This is and was a major token listed everywhere for years. There most certainly were market values on every day that is messing up in my records.

#4

We have the market price for SNX.

Please reach out to our support team via the in-app chat to have a look at this.

#5

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