No solution found for: 48 transactions are missing purchase history

Describe the problem:
I looked at all the Help Pages and around on the internet, but I cannot find a solution suitable for my problem of " 48 transactions are missing purchase history"
https://app.koinly.io/p/wallets/D0659FAA06E23156977D5D44A733F284/troubleshoot

Which exchange/wallet is this regarding?
Crypto.com App

How did you import data into this wallet?
Downloaded transaction history from CryptoApp on phone, emailed myself the CSV file and opened it on a computer. Then Imported file to the wallet.

What have you tried to fix this so far?
I tried manually removing the entries from the Excel sheet and saving them on a separate Excel sheet. I then uploaded the first file with removed entries (which caused other ‘Missing Transactions’) then I also imported the 2nd file (with the copied and pasted entries from the original sheet).
I also tried removing and adding the entries manually.
I tried deleting the wallet and redownloading the Transaction History from the phone App. and re-adding the wallet and file.
None of this fixed the problem. If it was a small amount, I would just leave it, but it says “You can reduce your taxes by approx. $5,904.55”.
Not sure what to do now…

Hey @tonia_ganin

Thanks for your message! :wave:t2:

Missing Purchase History errors usually mean there are deposits or purchases that haven’t been imported to the wallet. Before we go any further, can you confirm that the CSV file covers the full time you’ve been trading using the Crypto.com app?

Also, have you ever used the fiat wallet or Visa card? If you have, there is an extra file you’ll need to download:

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