Missing purchase history in Crypto.com App

Describe the problem:
Missing purchase history is due to a wallet swap from MCO to CRO. I don’t know how to find the missing purchase history and edit/enter the needed transaction. Many thanks, any assistance would be greatly appreciated.


Wallet: Crypto.com App (Crypto.com App)
Transactions: 11
Imported with: CSV

  1. No crypto withdrawals found
  2. 2 transactions are missing purchase history
    ---- Missing 0.00000048 BTC on 2022-02-07 21:27:38 UTC
    ---- Missing 2448.420223 CRO on 2024-03-13 00:39:36 UTC

Which exchange/wallet is this regarding?
Crypto.com App

How did you import data into this wallet?
CSV file

What have you tried to fix this so far?
I identified the transaction in Crypto.com App per screen shot:

Hi @Patricia_Hobbs-Canne

This issue was reported to our devs on our feedback portal and was resolved some time ago:

Have you recently added the file or has it been a few months?

If you have created the wallet recently, please reach out to our support team via the in-app chat to look into this.