Our Technical Team can definitely help you out further with any issues regarding missing purchase history errors. You can reach out to them on [email protected].
If you’d need us to look at any other transactions in your account, please include relevant data such as date/time/asset. Screenshots help us a great deal too.
API connections sometimes have limitations, and I think the silver lining here is that only a small amount of BNB is reporting missing purchase history.
You can resolve this manually if you wish, by adding a manual deposit of the missing amount. Note - a Deposit in Koinly, is a BUY at market price.
The best way to handle it, would be to identfy which buy was missing prior to the transaction with the error, and add this accordingly.
You should also note that your report will be valid, even with this error. Koinly will just assume a cost of 0 for this amount of BNB - this is perfectly fine for the tax office, but if you want to do something about it, either add a deposit manually OR, stop using the API, and use the CSV method instead, to see if that brings more favourable results.
Hi Team.
A quick and great support (just as my son told me that it would be).
The amout is small but I still will have a go with this one. Otherwise it doesn´t matter as you said.
Best of wishes to you all.
Ronnie