Missing coins on Poloniex

Describe the problem:
I’ve found missing coins reported by Koinly but that Poloniex doesn’t find.

Which exchange/wallet is this regarding?
Poloniex

How did you import data into this wallet?
API, it’s been reset and reimported, this did not solve the issue.

What have you tried to fix this so far?
I’ve refreshed the wallet in Koinly with the new API keys and then contacted Poloniex support. Poloniex support wants to know "
Could you provide the following information of your API for us further check? 1.Request interface (interface/request) 2. Domain endpoint (domain/endpoint". And this is my question, what should I reply to Poloniex?

Hi @tunari

Please reach out to our support team to look into this.

https://koinly.io/contact/