Kraken - Ledger auto sync not detecting mobile purchases

Koinly Support
#1

Describe the problem:
In the past, I opened this issue which was not fixed yet: Kraken Ledger auto sync not detecting mobile purchases

It has all the details you need.
In short, buying using the mobile app of Kraken only shows the deposit and not the full ledger of also buying the crypto and its fees.

The Koinly support team completely ignored the issue and did not respond there.
I did get an answer offline that “the API does not support it”.

Now I know this is not true.
When using CoinLedger (your competitors) the same way via the same API key and secret, they’re able to show me the correct history of also buying the crypto and not just the USD deposit.
So this is NOT an API issue.

Can the Koinly team please address this issue? Respond here? Fix the problem?

Which exchange/wallet is this regarding?
Kraken

How did you import data into this wallet?
API

What have you tried to fix this so far?
Opening an issue that was completely ignored last time. Hopefully it won’t be the case now.

#2

Anyone from the Koinly team? It has been 9 days already…

#3

Hello @Crypto_Margol

Apologies for the delay here buddy.

I had a look and our developers are working on fixing this issue, the current status is set to “In Progress”. You can see more info on the link below.

I don’t have an ETA for this right now, but if you upvote the topic in the link below - you will be notified when the fix is deployed. :+1:

#4

This topic was automatically closed 3 hours after the last reply. New replies are no longer allowed.