Koinly - API - Error! Invalid address format

Koinly Support
1

Describe the problem:

Error! Invalid address format

Which exchange/wallet is this regarding?
BNB Binance

How did you import data into this wallet?
API

What have you tried to fix this so far?
Deleting API key, recreating. Contacting Binance API SUpport.

Will have to move to different software for taxes, if this issue can’t be resolved pretty swiftly.

2

I have verified that this is a KOINLY Error as I have just used the exact same API key on another tax software which worked perfectly.

3

Any update as to why this is happening please. Bit frustrating not being able to have this API working error. Many thanks.