Gains have not been calculated yet, please wait a few minutes

Koinly Support
1

Describe the problem:

“Your gains have not been calculated yet, please wait a few minutes.”

I want to do my taxes this week but i cant my tax reports because i keep getting this error message. and it has been like this for about 3 days now. I have paid and have never had a problem until now.

Please help

2

Hey @Flythe

This is likely a glitch.

Try this;

Go to your Transactions page and find the most recent synced API transaction. Soft delete it, then restore it.

This should then kickstart the process.

Note, calculations for accounts with more than 10k transactions can at peak times take up to 12 hours.

Best wishes,

3

Thank you that worked!!!