Turbo Tax (Gain / Loss) report will not generate

Koinly Support
#1

Turbo Tax (Gain / Loss) report will not generate. I get the following message: “Your gains have not been calculated yet, please wait a few minutes”. I have been trying for 15 hours.
Note I have allowed pop ups on my browser.

#2

All: I found a fix on reddit. Try soft deleting your last transaction then imeditaly restore it, that should kick off the gains recalculation. Let the recalculation complete then try to run the report again. This worked for me today 3/19/24 10:00 AM est.

1 Like
#3

Thanks @Jeffrey_Lee :pray:t2:

For anyone else seeing this error, the other option is to click ‘Restart gains’ on the Settings page, that will also fix it.

Both solutions work, so you can use whichever you find easiest. :+1:t2: