Coins (MATIC) staked in Swyftx disappears from my asset?

Describe the problem:
My MATIC balance only shows the amount that I didn’t stake - this doesn’t sound like it’s the right way to be doing things? Even though it’s staked, shouldn’t the balance being shown?

Which exchange/wallet is this regarding?
Swyftx

How did you import data into this wallet?
API sync

What have you tried to fix this so far?
Tried to manually categorize this as “sent to pool” or something similar, but I can’t even see the transaction where I started staking?

Same issue as me… pinged Koinly support without response. Useless if it can’t report accurately!

Hello!

Alex from Koinly here :slight_smile:

Just wanted to let you know that we are aware of the issue and have an open ticket with our developers.
I don’t have a timeline at the moment but rest assured that we are working on a fix! :slight_smile:

Best regards,
Alex

Hi Alexander, thanks for the reply.

I understand timeline might be a bit vague as I’m a developer myself, but I assume you must have a triage system e.g. to prioritize issues like this - is this one considered high-importance for the devs?

@kevinMario Hello!

This has actually been fixed now!
Please try syncing again and you should see the staking transactions show up as well :slight_smile:

If you still don’t see them please send us an email at hello@koinly.io so we can take a closer look!

Best regards,
Alex