Coinbase Unable To Sync "Unknown coinbase error, status 500 (500)"

Describe the problem:


Wallet: Coinbase (Coinbase)
Transactions: 384
Imported with: API

  1. Unknown coinbase error, status 500 (500)
  2. No airdrops/forks found

Which exchange/wallet is this regarding?
Coinbase

How did you import data into this wallet?
Autosync, application auth

What have you tried to fix this so far?
Tried to resync with “Sync Now” and “Resync wallet from beginning”

As a result Koinly is not getting all the transactions and misreporting the total coin counts.

Does Koinly support look at this forum?

I guess not… nice product.

Hello!

Alex from Koinly here :slight_smile:

Sorry for the delay!
We’ve had to prioritize our email and chat support over the forums due to just a very large amount of requests coming in.

But we are going to check the forums more actively as well!

I would still say it’s best to email us at hello@koinly.io if you need faster responses.

As for this error, we had a temporary issue with the Coinbase sync. Could you please try resyncing by establishing a new connection?

If it’s still not working after that then please send us an email so we can take a closer look! :slight_smile:

Best regards,
Alex

Same issue on my side