Describe the problem:
I paid for a tax report but the wrong tax year download 2021/2022. I need 2020/2021 can this be corrected please.
Regards
Anthony
Which exchange/wallet is this regarding?
How did you import data into this wallet?
What have you tried to fix this so far?
Hi Anthony,
We can fix this for you but you will need to contact us via live chat or by emailing support@koinly.io
Best regards,
Petur
Hi Petur, Not sure when you are at work, what do I need to do.
I’ve aready paid for another tax report from you guy’s just need a reimbursement for the first mistake.
Regards
Anthony
Hi Anthony,
No problem.
Just email us at support@koinly.io and mention that you need a refund for the plan that was purchased by accident.
The account manager will then get back to you as soon as possible.
Best regards,
Petur
Thank you Petur, I’ve done that just wait for the reply.
Regards
Anthony