Issues remain unanswered or unresolved, discussions get closed without resolution.
How do I reach support without having to go via an open forum?
Hey @jayraye 
Sincere apologies, this should never happen!
We are actively trying to answer all posts and look to only close threads which have an appropriate solution. It would be good if you could highlight these so I can review them, and reopen them if necessary. Your feedback is key!
Secondly, the fastest way to get help is via messenger or support@koinly.io! I invite you to come to have a chat with us, or create a new post detailing the issues you are facing and we would be happy to help!
Best
Ali 